FAQ & Shop Policies
What is current processing and shipping time for orders? / Is my order lost?
Because I work full-time as a night shift, bedside oncology nurse, I have a very unusual schedule. I can end up working six, 12 hour shifts in the span of one week. With that, I please ask for grace when it comes to mailing out your order. Most orders go out at a max time of a week and half, with an average of 3-5 business days. I do my send out packages as quickly as possible because I know you're just as excited as I am to get your goods, but I do need to put my health and sanity first!
PLEASE NOTE: The amount of time it takes for USPS to deliver your order is up to the descretion of the postal service, NOT MYSELF. Once your order leaves my hands, it is up to the postal service to safely and effectively deliver your order. I, in no way, can influence the postal service. I am NOT responsible for lost orders. I am also NOT responsible for addresses that are incorrectly written.
USPS Domestic Shipping Times may take up to 30 days!
USPS International Shipping Times may take up to 3 months! (depends on country)
If your order has not arrived after the above time frame or your order arrives damaged, please contact your postal service and send me an email at maryberrystudy@gmail.com with your name, order #, and correctly formatted address, as in most cases, I try my best to do courtesy resends.
.
Do orders come with tracking?
Only if your order has bulk to it which requires it to be mailed in a poly mailer package, not envelope. Items that come with tracking include washi tape rolls (not sample cards) and memo pads. All other products are mailed in envelopes to ensure that I can offer the most affordable prices! This also means that if you would like to try out my washi tapes, but the shipping price is too much, please check out the washi tape sample cards as they ship for way less since they are flat and fit in an envelope ! :-)
.
Do you have any coupons?